Security Policy | Open Account


Updated and effective from 10 August 2019


We take your security seriously


Open Account EOOD takes your security very seriously. This Security Policy highlights the measures we take. This policy should be read with the customer agreement that you enter into with us (“Customer Agreement”).


Whether you are depositing with your payment card, bank account or using an alternative payment option, Open Account keeps you safe.


Open Account holds more than 100% of your account balance in segregated accounts, which means your money is always there when you need it.


Stay safe online


●             Keep your Account secure


Our security measures are designed to keep you safe online and off. But there are also precautions you should take with your account to protect your security. Use common sense whenever you can.



●             Upgrade your browser



If you’re not running the most up-to-date version of your web browser, you may be missing critical security patches and updates. You can get the latest version from the developer’s homepage.



●             Review your transaction history


Regularly review your transaction history. If you think someone used your account to make a transaction, immediately change your password and contact Customer Service.


●             Protect your computer


It doesn’t matter how diligent you are online if your hardware is insecure. Make sure your computer uses precautions like antivirus software and firewalls to prevent intruders from getting into your network or computer. Never open executable files from unfamiliar sources.


●             Keep secrets



Never share your account information with anyone. Nobody needs to know your Logon ID, Transaction PIN or password but you.



●             Sign out of your account


When you’re finished using your Wallet Account, don’t close the browser window without signing out first. This will clear your browser’s cache and protect you from anyone signing in as you.


●             Use strong passwords


Create a complex and unique password that is different from any other passwords you use. A strong password should be at least 8 characters long, won’t contain your real name and should contain uppercase letters, lowercase letters, numerals and at least one special character (i.e. `

~ ! @ # $ %).


●             Avoid public computers



Never sign into this site from a public computer—you don’t own it so you can’t know how safe it is. This includes computer terminals at hotels, libraries, airports and internet cafes.


Online fraud protection


●             100% guaranteed transactions


All transactions processed through our payment gateway are 100% indemnified. This means your business is guaranteed protection against fraud.


●             Minimise bad debt


Is your business capable of shouldering the high cost of fraud? Our online payment gateway can help you eliminate disputed transactions and chargebacks.


●             Identity verification


Our stringent identity controls, including real-time identity and age verification scrubbing technology in many countries, help you to reduce fraud on your site.


●             Database integration


We’ve developed strong relationships with some of the leading regional identification verification systems in the world to ensure you have the best online payment security and fraud protection available.


Fraud and payment security controls


For more than a decade, we have been helping businesses to reduce fraudulent activity and chargebacks with our proven fraud and payment security tools. Contact us now to get these online fraud protection tools working for you.


  • PCI DSS Compliant
  • 3-D Secure™*
  • BIN/IP checking
  • Real-time transaction monitoring
  • Account surveillance
  • Access to payment industry fraud blacklists
  • Device fingerprinting
  • Transaction velocity controls for risk scoring and assessment
  • Security code verification (CV2/CVV)
  • 256 bit encryption and multiple firewalls


*3-D Secure™ provides indemnification for Visa and MasterCard® transactions


Serviced countries


We provide service to legal entities registered in the following countries:


  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Republic of Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom



Availability and changes to this Policy


This Policy is available on the Open Account website. We may change this Policy from time to time. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this website prior to the change becoming


effective. We encourage you to periodically review this page for the latest information on our privacy practices.




If you have any queries about this Security Policy, need this in an alternative format, or have any complaints about our security practices, please contact us at support@ or call us on +44 1483 346850.


Open Account EOOD is registered in England and Wales (Company number 205062292). The registered office is at 15 Zlatni Vrata Street, entr2, apt 33a, 1408 Sofia, Bulgaria.